Privacy policy

We recognize that protecting our customers’ personal information is a matter of the utmost importance, and we handle such information in accordance with the following policy.

1. Compliance with Laws and Regulations

We comply with all applicable laws, regulations, and guidelines regarding the protection of personal information. We also establish and enforce internal rules necessary to ensure proper handling.

2. Scope of Personal Information

The personal information we obtain, retain, manage, and use includes the following:

(2-1) For all business operations

Customer name, address, date of birth, gender, telephone number, email address, bank account information, LINE user ID, the name of the school or kindergarten attended, and usage history of our services.

(2-2) For camp programs, outdoor activities, and other youth-focused services

All information listed in (2-1), in addition to health-related information, daily living information, and other details necessary to ensure the participant’s safety, well-being, and proper supervision.

3. Purpose of Use

We use personal information within the following purposes.
If personal information is used for any purpose not listed below, the purpose will be clearly stated at the time of collection.

  • To provide our services to customers

  • To send information regarding our programs and services, and to conduct surveys via mail, phone, email, or other means

  • To improve existing services and develop new programs

  • To statistically process personal information into non-identifiable data for research and publication

4. Provision to Third Parties

We do not provide personal information to third parties except in the following cases:

  • When prior consent has been obtained

  • When required by law

  • When necessary for the protection of life, body, or property, and obtaining consent is difficult

  • When cooperation with government agencies or local authorities is required for their legally mandated duties, and obtaining consent may impede such duties

5. Disclosure, Correction, and Deletion of Personal Information

We strive to maintain accurate and up-to-date personal information.
Upon request, we will disclose the personal information we hold and promptly correct or delete it if it is found to be inaccurate.

6. Proper Management

We take necessary measures to prevent leakage, loss, or damage of personal information and ensure proper management.

7. Employee Education and Supervision

We provide ongoing training to officers and employees to ensure proper handling of personal information and carry out appropriate supervision.

8. Supervision of Contractors

When outsourcing operations that involve personal information, we ensure that contractors are capable of appropriately protecting such information and supervise them to ensure proper management.

9. Handling of Complaints

We respond promptly, sincerely, and in good faith to any complaints regarding the handling of personal information, ensuring that customer interests are not compromised.

10. Personal Information Protection Manager

We appoint a Personal Information Protection Manager responsible for overseeing the proper protection and management of personal information.

11. Revisions to This Privacy Policy

We may revise this Privacy Policy to improve personal information protection or comply with changes in laws and regulations. Any updates will be announced on our website.