Travel Agency Terms and Conditions (Custom-Order Package Tour Contract Section)

Chapter 1 General Provisions

(Scope of application)

Article 1 The contract for a Custom-Ordered Tour concluded between our company and the traveler (hereinafter referred to as the "Custom-Ordered Tour Contract") shall be governed by these General Terms and Conditions. Any matters not provided for in these General Terms and Conditions shall be governed by laws and regulations or generally accepted practices.

2 If we enter into a special written agreement within the scope of laws and regulations and not to the traveler's disadvantage, that special agreement will take precedence notwithstanding the provisions of the preceding paragraph.

(Definition of terms)

Article 2In these General Terms and Conditions, a « Custom-Ordered Tour » means a travel which is implemented by our company, at the request of the traveler, preparing a travel plan which specifies the destination and itinerary of the travel, the content of the transportation or accommodation services which the traveler can receive, and the amount of the travel fee to be paid by the traveler to our company.

2 In these terms and conditions, "domestic travel" means travel solely within Japan, and "overseas travel" means travel other than domestic travel.

3 In this section, a "Communications Contract" means a Custom-Ordered Tour Contract concluded with a card member of a credit card company affiliated with our company (hereinafter referred to as the "Affiliated Company") upon receiving an application by telephone, mail, facsimile, the Internet, or any other means of communication, in which the traveler agrees in advance to settle the claims or debts that our company has against the traveler for the travel fee, etc. based on the Custom-Ordered Tour Contract in accordance with the card membership terms and conditions of the Affiliated Company separately established on or after the date on which such claims or debts should be fulfilled, and in which the travel fee, etc. for the Custom-Ordered Tour Contract will be paid in the manner specified in Article 12, Paragraph 2, the latter part of Article 16, Paragraph 1, and Article 19, Paragraph 2.

4. In these terms and conditions, the "Card Use Date" means the date on which the traveler or our company must pay the travel fare, etc. or fulfill the refund obligation under the custom-made package tour contract.

(Contents of the Travel Contract)

Article 3 In a Custom-Ordered Tour Contract, our company undertakes to make arrangements and manage the itinerary so that the traveler can receive transportation, accommodation and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation, accommodation, etc. in accordance with the travel itinerary determined by our company.

(Arrangement Agent)

Article 4 In fulfilling a Custom-Ordered Tour Contract, our company may have another travel agent, a person who makes arrangements as a business, or other assistant, either in Japan or outside Japan, make all or part of the arrangements on our behalf.

Chapter 2: Conclusion of Contracts

(Submission of written proposals)

Article 5 When requested by a Traveler who wishes to apply to us for a Custom-Ordered Tour Contract, we will issue a document (hereinafter referred to as the "Plan Document") describing the contents of a plan regarding the itinerary, contents of Travel Services, travel price, and other travel conditions, prepared in accordance with the contents of the request, unless it is necessary for our business purposes to do so.

2 In the plan document referred to in the preceding paragraph, we may specify the amount of the handling fee for the plan (hereinafter referred to as the "plan fee") as a breakdown of the travel price.

(Application for a contract)

Article 6A Traveler who wishes to apply to our company for a Custom-Ordered Tour Contract regarding the contents of the plan mentioned in the Plan Document referred to in Paragraph 1 of the preceding Article must fill in the required particulars in an application form prescribed by our company (hereinafter referred to as the "Application Form") and submit it to our company together with an application fee in an amount separately determined by our company.

2 Notwithstanding the provisions of the preceding paragraph, a traveler who intends to apply to our company for a Communications Contract regarding the contents of the plan described in the Plan Document referred to in Paragraph 1 of the preceding Article must notify our company of his/her membership number and other particulars.

3 The application fee referred to in paragraph 1 shall be treated as part of the travel price (including the planning fee, the amount of which is clearly stated as a breakdown of the travel price), or as part of the cancellation fee or penalty fee.

4. If a traveler requires special consideration when participating in a custom-made package tour, please notify us at the time of application for the contract. In this case, we will accommodate such requests to the extent possible.

5. The traveler shall bear the costs required for any special measures taken by us for the traveler based on the application in the preceding paragraph.

(Refusal to enter into a contract)

Article 7 Our company may refuse to enter into a Custom-Ordered Tour Contract in any of the following cases:

(1) When the traveler is likely to cause inconvenience to other travelers or hinder the smooth conduct of group activities.

(2) When a communications contract is to be concluded and the traveler's credit card is invalid, or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company.

(3) When the traveler is deemed to be a member of an organized crime group, a quasi-member of an organized crime group, a person related to an organized crime group, a company related to an organized crime group, or a corporate racketeer or other anti-social force.

(4) When the traveler makes violent demands, unreasonable demands, uses threatening words or actions or violence in connection with the transaction, or engages in any other similar conduct against our company.

(5) When the traveler spreads rumors, uses fraudulent means or force to damage our reputation or interfere with our business, or engages in any other act equivalent thereto.

(6) When there are other business reasons for our company.

(Time of Formation of Contract)

Article 8 A Custom-Ordered Tour Contract shall be deemed to have been established when our company has agreed to the conclusion of the contract and has received the application fee referred to in Article 6, Paragraph 1.

2 Notwithstanding the provisions of the preceding paragraph, a Communications Contract shall be deemed to have been concluded when the notice of our acceptance of the conclusion of the contract reaches the traveler.

(Delivery of written contract)

Article 9 Promptly after the contract specified in the preceding Article has been concluded, our company will issue to the traveler a document stating the itinerary, the contents of the travel services, the travel fee, other conditions for the travel, and matters concerning our responsibility (hereinafter referred to as the "Contract Document").

2 If the amount of the Plan Fee is specified in the Plan Document under Article 5, Paragraph 1, the Company shall specify such amount in the Contract Document under the preceding Paragraph.

3 The scope of travel services for which we are obligated to arrange and manage the itinerary under a custom-made package tour contract shall be as set forth in the contract document in paragraph 1.

(Final document)

Article 10 If it is not possible to state the confirmed itinerary or the names of transportation or accommodation facilities in the Contract Document referred to in Paragraph 1 of the preceding Article, the Contract Document will list in detail the names of the accommodation facilities to be used and transportation facilities important to the travel plans, and after the Contract Document is delivered, a document stating the confirmed status of these (hereinafter referred to as the "Confirmed Document") will be delivered by the date specified in the Contract Document, which shall be no later than the day before the start of the travel (or the start of the travel in cases where the application for a Custom-Ordered Tour Contract is made on or after the seventh day counting back from the day before the start of the travel).

2 In the case of the preceding paragraph, if a traveler wishes to confirm the status of their arrangements, we will respond promptly and appropriately, even before the issuance of the Final Document.

3. When the Final Document referred to in Paragraph 1 has been issued, the scope of the Travel Services for which we are obligated to arrange and manage the itinerary pursuant to the provisions of Paragraph 3 of the preceding Article will be specified as set out in said Final Document.

(Methods using information and communication technology)

Article 11 When, with the Traveler's prior consent, instead of issuing a Package Document, a document stating the itinerary, the content of Travel Services, the travel fee and other conditions for the travel, and matters concerning our responsibility, a Contract Document or a Final Document to be issued to the Traveler when concluding a Custom-Ordered Tour Contract, our Company has provided the Traveler with the matters to be stated in such documents (hereinafter in this Article referred to as "Matters to Be Mentioned") by means of information and communications technology, we will confirm that the Matters to Be Mentioned have been recorded in a file kept in the communications equipment used by the Traveler.

2 In the case referred to in the preceding paragraph, if the communications equipment used by the Traveler does not have a file for recording the Matters to Be Mentioned, we will record the Matters to Be Mentioned in a file (limited to one used exclusively for the Traveler) kept in the communications equipment used by our company and confirm that the Traveler has viewed the Matters to Be Mentioned.

(Travel fee)

Article 12 The Traveler must pay to us the travel fee, the amount of which is stated in the Contract Document, by the due date stated in the Contract Document, which is not later than the commencement date of the travel.

2. When a communications contract is concluded, the Company will receive payment of the travel fare in the amount stated in the contract document by card of the affiliated company without the traveler's signature on the prescribed slip. The card usage date will be the date the travel contract is concluded.

Chapter 3: Changes to the Agreement

(Changes to contract contents)

Article 13A traveler may request that we change the itinerary, the contents of travel services, or other contents of the custom-made package tour contract (hereinafter referred to as the "contract contents").In this case, we will comply with the traveler's request to the extent possible.

2 In the event of a natural disaster, war, riot, suspension of the provision of travel services by transportation and accommodation facilities, etc., orders from a government agency, provision of transportation services not in accordance with the original operation plan, or any other event beyond our control, if it is unavoidable in order to ensure the safe and smooth implementation of the trip, we may change the contents of the contract, explaining to the traveler promptly in advance why the event in question is beyond our control and the causal relationship between the event in question and the change. However, in the case of an emergency and if it is unavoidable, we will explain the change after the change has been made.

(Changes in the amount of the travel fare)

Article 14 If the fares and charges applicable to the transportation facilities used in carrying out a Custom-Ordered Tour (hereinafter in this Article referred to as "Applicable Fares and Charges") are increased or reduced by a degree that far exceeds what would normally be expected, due to a significant change in economic conditions or the like, compared with the applicable fares and charges published as valid at the time the Plan Document for the Custom-Ordered Tour was issued, our company may increase or reduce the amount of the travel price within the amount of the increase or reduction.

2 If we increase the travel fee in accordance with the preceding paragraph, we will notify the traveler to that effect before the 15th day counting back from the day before the start of the travel.

3. When the applicable fares and fees as provided for in paragraph 1 are reduced, we will reduce the travel price by the amount of the reduction in accordance with the provisions of the same paragraph.

4 If a change in the contract content pursuant to the provisions of the preceding article results in a decrease or increase in the costs required for the implementation of the trip (including cancellation fees, penalty fees, and other costs already paid or to be paid in the future for travel services that were not provided due to the change in the contract content), we may change the amount of the travel price within that range when the contract content is changed (except when the increase in costs is due to a shortage of seats, rooms, or other facilities at transportation and accommodation facilities, etc. despite the transportation and accommodation facilities, etc. providing the travel services).

5. In the event that the contract document specifies that the travel price will vary depending on the number of people using transportation and accommodation facilities, etc., and if the number of people using the facilities changes after the conclusion of the custom-made package tour contract through reasons not attributable to our company, we may change the amount of the travel price in accordance with the terms of the contract document.

(Replacement of Travelers)

Article 15 A traveler who has concluded a Custom-Ordered Tour Contract with our company may, with our company's consent, transfer his/her contractual status to a third party.

2 When a traveler wishes to request our consent as provided for in the preceding paragraph, he/she must fill in the required information on a form prescribed by our company and submit it to our company together with the required fee.

3 The transfer of the contractual status under Paragraph 1 shall take effect at the time of our consent, and thereafter the third party who has taken over the status under the Travel Contract shall succeed to all of the Traveler's rights and obligations regarding the Custom-Ordered Tour Contract in question.

Chapter 4 Termination of Contract

(Traveler's Right to Cancel)

Article 16 A traveler may cancel a custom-made package tour contract at any time by paying to our company the cancellation fee specified in Schedule 1. In the case of canceling a communications contract, our company will receive payment of the cancellation fee by card of an affiliated company without the traveler's signature on the designated slip.

2 Notwithstanding the provisions of the preceding paragraph, a traveler may cancel a custom-made package tour contract before the start of the trip without paying the cancellation fee in the following cases:

(1) When the contents of the contract are changed by the Company, provided, however, that this shall apply only when the change is one of those listed in the upper column (left column) of Schedule 2 or other important changes.

(2) When the travel fare is increased pursuant to the provisions of Article 14, Paragraph 1.

(3) When a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government agencies, or other events occur, making it impossible or highly likely that the safe and smooth operation of the trip will become impossible.

(4) When the Company fails to issue a confirmation document to the Traveler by the deadline specified in Article 10, Paragraph 1.

(5) When it becomes impossible to carry out the trip according to the travel itinerary stated in the contract document due to reasons attributable to our company.

3. Notwithstanding the provisions of Paragraph 1, if after the commencement of the travel, a traveler is unable to receive the travel services mentioned in the contract document due to reasons not attributable to the traveler, or if the Company notifies the traveler to that effect, the traveler may cancel the contract for that part of the travel services that he or she is unable to receive without paying the cancellation fee.

4 In the case of the preceding paragraph, our company will refund to the traveler the amount of the travel fee for the part of the travel services that the traveler was unable to receive. However, if the case of the preceding paragraph is not due to reasons attributable to our company, we will refund to the traveler the amount of the travel fee minus the cancellation fee, penalty fee, and other costs that have already been paid or will be paid in the future for the travel services.

(Our right to cancel - Cancellation before the start of the trip)

Article 17 In any of the following cases, the Company may cancel a Custom-Ordered Tour Contract before the commencement of the travel, explaining the reasons to the Traveler:

(1) When the traveler is deemed unable to endure the trip due to illness, absence of necessary assistance, or other reasons.

(2) When it is deemed that the traveler may cause inconvenience to other travelers or hinder the smooth operation of the group tour.

(3) When the traveler requests an unreasonable burden in relation to the contents of the contract.

(4) When there is an extremely high risk that the conditions for carrying out the trip, such as the amount of snowfall required for a skiing trip, which were clearly stated at the time of concluding the contract, will not be fulfilled.

(5) When a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government agencies, or other events beyond our control occur, making it impossible or highly likely that the safe and smooth implementation of the trip according to the itinerary stated in the contract document will become impossible.

(6) In the case where a communications contract has been concluded, when the traveler’s credit card becomes invalid or the traveler is unable to settle part or all of the debt relating to the travel fee, etc. in accordance with the card membership terms of the affiliated company.

(7) When it is discovered that the traveler falls under any of the items 3 to 5 of Article 7.

2 If the Traveler fails to pay the Travel Price by the due date mentioned in the Contract Document referred to in Article 12, Paragraph 1, the Traveler will be deemed to have cancelled the Custom-Ordered Tour Contract on the day following that due date. In this case, the Traveler must pay to our company a penalty charge in an amount equivalent to the cancellation fee specified in Paragraph 1 of the preceding Article.

(Our right to cancel – cancellation after the start of the trip)

Article 18 In any of the following cases, our company may cancel part of a Custom-Ordered Tour Contract, even after the start of the travel, by explaining the reasons to the traveler:

(1) When the traveler is unable to continue the trip due to illness, absence of necessary assistance, or other reasons.

(2) When a traveler violates the instructions of our tour conductor or other persons for the safe and smooth operation of the trip, or disrupts the discipline of group activities by assaulting or threatening such persons or other accompanying travelers, thereby hindering the safe and smooth operation of the trip.

(3) When it is found that the traveler falls under any of the items 3 to 5 of Article 7.

(4) When the continuation of the trip becomes impossible due to a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government agencies, or other events beyond our control.

2. If we cancel a Custom-Ordered Tour Contract in accordance with the provisions of the preceding paragraph, the contractual relationship between us and the traveler will be extinguished prospectively. In this case, our obligations regarding the travel services already received by the traveler will be deemed to have been validly repaid.

3 In the case of the preceding paragraph, we will refund to the traveler the amount of the travel fee relating to the portion of the travel services which the traveler has not yet received, minus the amount of the cancellation fee, penalty charge and other costs which have already been paid or which must be paid in the future for such travel services.

(Refund of travel fare)

Article 19 If the travel price has been reduced in accordance with the provisions of Paragraphs 3 to 5, Article 14, or if a Custom-Ordered Tour Contract has been canceled in accordance with the provisions of the preceding three Articles, resulting in an amount to be refunded to the Traveler, our company will refund the amount to the Traveler within 7 days from the day following the date of cancellation in the case of a refund due to cancellation before the start of the travel, or within 30 days from the day following the last day of the travel mentioned in the Contract Document in the case of a refund due to a reduction in the travel price or cancellation after the start of the travel.

2 If we have concluded a Communications Contract with a Traveler and the travel fee has been reduced in accordance with the provisions of Article 14, Paragraphs 3 to 5, or the Communications Contract has been terminated in accordance with the provisions of the preceding three Articles, resulting in an amount to be refunded to the Traveler, we will refund said amount to the Traveler in accordance with the card membership terms and conditions of the Affiliated Company. In this case, we will notify the Traveler of the amount to be refunded within seven days from the day following the cancellation in the case of a refund due to cancellation before the start of the travel, or within 30 days from the day following the end of the travel stated in the Contract Document in the case of a refund due to a reduction or cancellation after the start of the travel, and the day on which we have so notified the Traveler will be considered the Card Use Date.

3 The provisions of the preceding two paragraphs shall not prevent the Traveler or the Company from exercising the right to claim damages pursuant to the provisions of Article 28 or Article 31, Paragraph 1.

(Return arrangements after contract termination)

Article 20 If the Company cancels a Custom-Ordered Tour Contract after the commencement of the travel in accordance with the provisions of Article 18, Paragraph 1, Item 1 or 4, the Company will, at the Traveler's request, undertake to make arrangements for the Travel Services necessary for the Traveler to return to the place of departure of the travel.

2 In the case of the preceding paragraph, all expenses required for the journey back to the place of departure shall be borne by the traveler.

Chapter 5: Organization/Group Contracts

(Group contract)

Article 21 Our company will apply the provisions of this Chapter to the conclusion of a Custom-Ordered Tour Contract applied for by multiple travelers traveling on the same itinerary at the same time and who have designated a responsible representative (hereinafter referred to as the "Contract Representative").

(Contract Responsible Person)

Article 22 Except when a special agreement has been concluded, the Company will deem the Contract Representative to have all power of attorney regarding the conclusion of a Custom-Ordered Tour Contract for the Travelers constituting the party or group (hereinafter referred to as the "Member(s)"), and will conduct transactions concerning the travel business for the party or group and the business referred to in Article 26, Paragraph 1, with the Contract Representative.

2 The contracting officer must submit a list of members to our company by the date specified by our company.

3. The Company shall not be liable for any debts or obligations that the Contracting Party currently owes or is expected to owe in the future to any Member.

4. If the Contract Representative does not accompany the party/group, after the commencement of the trip, we will deem a member selected in advance by the Contract Representative to be the Contract Representative.

(Special Provisions on Formation of Contracts)

Article 23 When concluding a Custom-Ordered Tour Contract with the Person Responsible for Contract, notwithstanding the provisions of Article 6, Paragraph 1, our company may agree to the conclusion of the Custom-Ordered Tour Contract without receiving the application fee.

2 In the event that a Custom-Ordered Tour Contract is concluded without receiving the application fee in accordance with the provisions of the preceding paragraph, we will issue a document to that effect to the person responsible for the contract, and the Custom-Ordered Tour Contract will be deemed to have been concluded at the time when we issue the document.

Chapter 6 Itinerary Management

(Itinerary management)

Article 24 The Company will endeavor to ensure the safe and smooth operation of the Traveler's Travel, and will perform the following services for the Traveler. However, this does not apply if the Company has concluded a different special agreement with the Traveler.

(1) When it is deemed that there is a risk that a traveler will not be able to receive travel services during the trip, take the necessary measures to ensure that the travel services are provided in accordance with the custom-made package tour contract.

(2) If, despite taking the measures set forth in the preceding paragraph, it becomes necessary to change the contents of the contract, we will make arrangements for alternative services. In this case, if the travel itinerary is changed, we will endeavor to ensure that the changed travel itinerary conforms to the purpose of the original travel itinerary, and if the content of the travel services is changed, we will endeavor to ensure that the changed travel services are similar to the original travel services, and we will make every effort to keep the changes to the contract contents to a minimum.

(Our instructions)

Article 25 From the start of the trip until its completion, when traveling in a group, the Traveler must follow our instructions to ensure the safe and smooth operation of the trip.

(Duties of tour conductors, etc.)

Article 26 Depending on the content of the travel, our company may have a tour conductor or other persons accompany the travel to perform all or part of the services listed in each item of Article 24 or other services that our company deems necessary incidental to the custom-ordered package tour.

2 The hours during which tour conductors and other personnel referred to in the preceding paragraph may engage in the services referred to in the same paragraph shall, in principle, be from 8:00 to 20:00.

(Protective measures)

Article 27 If we determine that a traveler is in need of protection due to illness, injury, etc. during the trip, we may take the necessary measures. In this case, if this is not due to reasons attributable to our company, the expenses incurred in taking such measures shall be borne by the traveler, who must pay such expenses by the date and in the manner designated by our company.

Chapter 7 Responsibility

( Our Responsibility)

Article 28 If, in the performance of a Custom-Ordered Tour Contract, we or a person whom we have appointed to make arrangements on our behalf in accordance with the provisions of Article 4 (hereinafter referred to as the "Arrangements Agent") has caused damage to a traveler intentionally or through negligence, we will be liable to compensate for the damage, provided that we are notified of this within two years counting from the day following the occurrence of the damage.

2 If a traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation or accommodation facilities, etc., orders from a government agency, or other causes beyond the control of our company or our travel agent, we shall not be liable for compensation for such damage, except in the case of the preceding paragraph.

3 Notwithstanding the provisions of Paragraph 1, with regard to damage to baggage as referred to in the same paragraph, we will compensate up to a maximum of 150,000 yen per traveler (except in cases where the damage is caused intentionally or by gross negligence on the part of our company), provided that notice is given to us within 14 days in the case of domestic travel, or within 21 days in the case of international travel, counting from the day following the occurrence of the damage.

(Special compensation)

Article 29 Regardless of whether or not our company is responsible under the provisions of Paragraph 1 of the preceding Article, we will pay compensation and a solatium in the amounts specified in advance for certain damage suffered by a traveler to his/her life, person, or baggage while participating in a custom-made package tour, in accordance with the Special Compensation Rules in a separate document.

2 If the Company is liable for the damages referred to in the preceding paragraph pursuant to the provisions of Paragraph 1 of the preceding Article, the compensation paid by the Company under the preceding paragraph shall be deemed to be the damages payable based on such liability, up to the amount of the damages payable based on such liability.

3 In the case set forth in the preceding paragraph, our obligation to pay compensation under the provisions of paragraph 1 shall be reduced by an amount equivalent to the damages (including the compensation deemed to be damages pursuant to the provisions of the preceding paragraph) that we are required to pay pursuant to the provisions of paragraph 1 of the preceding Article.

4. With regard to package tours organized by our company for travelers participating in our custom-ordered package tours, for which a separate travel fee is collected, the contents of the package tour contract will be treated as part of the contents of the custom-ordered package tour contract.

(Itinerary Guarantee)

Article 30 In the event of a significant change to the contract contents set out in the upper column (left column) of Schedule 2 (excluding any of the changes set out in the following items (excluding changes due to a shortage of seats, rooms or other facilities at transportation and accommodation facilities, etc. despite the transportation and accommodation facilities, etc. continuing to provide the travel services)), our company will pay a change compensation of an amount equal to or greater than the travel price multiplied by the rate set out in the lower column (right column) of the same schedule, within 30 days from the day following the end of the travel. However, this does not apply if it is clear that our company will incur liability pursuant to the provisions of Article 28, Paragraph 1 for the change in question.

(1) Changes due to the following reasons:

B. Natural disasters

B. War

C Riot

(d) Orders from government agencies

E. Suspension of travel services such as transportation and accommodation facilities

F. Providing transportation services that are not based on the original operation plan

(g) Measures necessary to ensure the safety of the lives or bodies of travel participants

(2) Changes to the changed part of a Custom-Ordered Tour Contract when the same is changed in accordance with the provisions of Article 13, Paragraph 1, and changes to the canceled part of a Custom-Ordered Tour Contract when the same is canceled in accordance with the provisions of Articles 16 to 18.

2 The amount of change compensation to be paid by our company shall be limited to the amount obtained by multiplying the travel price by a rate determined by our company of at least 15% per traveler per custom-made package tour. Furthermore, if the amount of change compensation to be paid by each traveler per custom-made package tour is less than 1,000 yen, our company will not pay change compensation.

3. If, after we have paid the change compensation in accordance with the provisions of Paragraph 1, it becomes clear that we will incur liability in accordance with the provisions of Article 28, Paragraph 1 for the change, the traveler must return the change compensation for the change to us. In this case, we will pay the amount remaining after offsetting the amount of damages we should pay in accordance with the provisions of the same Paragraph against the amount of the change compensation that the traveler should return.

(Responsibility of Travelers)

Article 31 If the Company suffers damage due to the intention or negligence of a Traveler, the Traveler must compensate for the damage.

2 When entering into a Custom-Ordered Tour Contract, the Traveler must make an effort to understand the Traveler's rights and obligations and other contents of the Custom-Ordered Tour Contract by making use of the information provided by our company.

3 In order to smoothly receive the travel services described in the Contract Document, if the traveler becomes aware after the start of the trip that travel services different from those described in the Contract Document have been provided, the traveler must promptly notify us, our travel agent or the travel service provider in question at the travel destination.

Chapter 8 Payment Guarantee Bond

(Payment Guarantee Bond)

Article 32: Our company is a guarantor member of the All Nippon Travel Agents Association (Akasaka Shastast Building, 2-19 Akasaka 4-chome, Minato-ku, Tokyo).

2. A traveler or a member who has concluded a custom-made package tour contract with our company may receive repayment up to 11 million yen from the repayment guarantee bond deposited by the All Nippon Travel Agents Association, a general incorporated association, as referred to in the preceding paragraph, in relation to claims arising from that transaction.

3. As the Company has paid its share of the reimbursement guarantee fund to the All Nippon Travel Agents Association (General Incorporated Association) in accordance with the provisions of Article 49, Paragraph 1 of the Travel Agency Act, it has not deposited a business guarantee fund in accordance with Article 7, Paragraph 1 of the same Act.

Appendix 1 Cancellation Fee (Article 16, Paragraph 1)

1. Cancellation fees for domestic travel

2. Cancellation fees for overseas travel

Appendix 2: Compensation for changes (related to Article 30, Paragraph 1)