Domestic Travel Arrangements Terms and Conditions (Travel Arrangements/Travel Consultations)

(Explanation of travel conditions pursuant to Article 12-4 of the Travel Agency Act)
This document will become part of the contract documents once a travel contract (including travel consultation) is concluded.

When we arrange domestic travel or provide travel consultation at the request of our customers, we will undertake the arrangements in accordance with the conditions set out in this "Terms of Transaction." Furthermore, matters not set out in this "Terms of Transaction" will be governed by the Travel Agency Terms and Conditions, section on travel arrangement contracts and section on travel consultation contracts (hereinafter referred to as "Our Terms and Conditions"). If you would like a copy of Our Terms and Conditions, please request one from us. You can also view them on our website. If you have any questions, please do not hesitate to ask a member of staff.

1. Application fee and contract formation

• (1) When applying for a trip, you will be asked to provide the necessary information and pay an application fee equivalent to 20% of the trip price. Due to the nature of our business, we may ask you to fill out the necessary information on a special form or screen. The application fee will be treated as part of the money you pay to us, including the trip price and cancellation fee.
  When applying for travel consultation, please fill in the necessary information on our designated application form.

• (2) The travel contract (arranged travel contract) you apply for will be established when our company "accepts" the conclusion of the contract and "accepts" the application fee. However, for single arrangements such as train tickets or accommodation vouchers, we may accept applications made verbally (by telephone). In this case, the contract will be established when our company "accepts" the conclusion of the contract. The travel consultation contract will be established when our company "accepts" the conclusion of the contract and accepts the application form.

• (3) Notwithstanding (2) above, a contract will be concluded without receiving payment of the application fee in the following cases:
  
  

• ① When a written document stating that a contract will be concluded is delivered to the customer without receiving the application fee.

• ② When we hand over a document indicating your right to receive the travel services in exchange for the travel fee by the departure date of the trip. (The contract will be concluded when we accept the conclusion of the contract.)

• ③If payment cannot be made by the credit card provided by the Member due to credit or other reasons, the Company will cancel the communication contract and charge the cancellation fee set out in the attached table as well as the cancellation procedure fee set out below. However, this does not apply if the travel fee is paid in cash by the due date separately specified by the Company.

2. Application conditions

• (1) If you are in poor health, use a wheelchair or other device, have a physical or mental disability, have a food or animal allergy, are pregnant, or may be pregnant, are accompanied by an assistance dog for the physically disabled (guide dog, hearing dog, service dog), or require other special consideration, please inform us at the time of application that you require special consideration for participation. (If you become ill after the travel contract has been concluded, please inform us immediately.) We will provide further information, so please inform us in detail of the measures you will need during the trip.

• (2) If we receive a request as described in the preceding paragraph, we will respond to it to the extent possible and reasonable. In doing so, we may ask you about your situation and the measures you need to take, or ask you to submit such requests in writing.

• (3) If we find that you are a member of an organized crime group, affiliated with an organized crime group, or a member of any other anti-social force, or if you make violent or unreasonable demands against us, or if you use threatening language or violence, or if you spread rumors or use fraudulent means or force to damage our reputation or interfere with our business, we may refuse your application.

• (4) If a person under the age of 18 at the time of application is not accompanied by a parent or guardian, a consent form from the parent or guardian must be submitted (excluding single-item sales of transportation such as JR tickets and domestic airline tickets). In addition, participation conditions will depend on the standards of each travel service provider.

• (5) We may also refuse your application for other business reasons.

3. Travel agency handling fees

We will charge the following travel agency fees for the preparation of itineraries and quotations for your travel, arranging, changing, or canceling necessary reservations, and issuing or confirming coupons (confirming your reservations and issuing coupons at our own responsibility).

(Note):

1. The above travel agency fees include consumption tax.

2. If you cancel your trip for personal reasons, whether before or after the coupons have been handed over to you, and we have already completed all or part of the arrangements and consultations for the trip, you will be charged the travel agency fees (1) to (15) above.

3. "Transportation facilities, etc." in (1), (3), (6), and (7) refer to arrangements for private railways, buses, ferries, etc., excluding JR.

4. "Tourist tickets, etc." in (1) and (4) refers to arrangements for admission tickets, meal tickets, shrine and temple tickets, etc., excluding Tokyo Disney Resort® and Universal Studios Japan®. Arrangements for the same facility will be treated as one arrangement per item, regardless of the number of people. It also includes arrangements for weddings (wedding venues, photos, etc.).

5. Requests for changes or cancellations will only be accepted during the business hours of the store where the application was made.

6. (2)(3) Travel agency handling fees for changes and cancellations will be charged separately from the cancellation fees, refund fees, etc. (see attached table) set by the accommodation and transportation facilities. However, when canceling or refunding a JR ticket, notwithstanding the provisions of (2)(3), we will not charge travel agency handling fees for changes, cancellations, or refunds, but we will charge cancellation fees and refund fees set by each transportation facility.

7. Travel expenses, accommodation expenses, etc. for tour conductors and arrangers will be charged separately.

8. The above fees do not include telephone charges, communication fees, shipping fees, etc.
   Actual communication costs may be charged separately.

9. (10) If the service is provided between 10:00 PM and 5:00 AM, or on Sundays, public holidays, or during the New Year holidays, an additional 5,500 yen will be charged.

4. Travel costs

• (1) The tour fee must be paid by the due date set by our company before the start of the tour. (If you have applied for a tour fee to be paid on site, you must pay the tour fee to the accommodation facility when you check in at the accommodation facility on the first day of your stay.)

• (2) Even after the contract has been concluded, our company may change the tour price if the tour price changes due to revisions in fares and fees of transportation and accommodation facilities, fluctuations in exchange rates, or other reasons.

5. Changes to the Travel Contract

If the customer requests changes to the contents of the contract, we will do our best to accommodate the customer's request. In such cases, we may change the tour price. In addition, the following fees will be charged.

• ①Cancellation fees and penalties to be paid to transportation and accommodation facilities due to the change (including refund fees if the ticket has already been issued).

• ②Change procedure fee as specified by our company

6. Cancellation of the Travel Contract

• (1) When a customer cancels a travel contract, the following fees will be charged:

• ① Travel agency fees listed in the "Appendix"

• ② Expenses for travel services already received by the customer

• ③ Cancellation fees, penalties and other expenses paid to travel service providers for travel services that the customer has not yet received

• ④ Cancellation procedure fees for cancelling travel service arrangements as described in ③ above

• (2) If the client is found to be a member of an organized crime group, affiliated with an organized crime group, or a member of any other anti-social forces, or if the client makes violent or unreasonable demands against the Company, or engages in threatening or violent behavior, or if the client spreads rumors, uses fraudulent means, or engages in any other conduct that damages the Company's reputation or interferes with its business, the Company may cancel the Tour Contract. In such cases, the fee stipulated in 6(1) will be charged.

7. Group/organization arrangements

Travel contracts applied for by multiple travelers (hereinafter referred to as "members") traveling on the same itinerary at the same time and who have designated a responsible representative shall be handled as follows:

• (1) We will deem that the representative designated by the customer (hereinafter referred to as the "Contract Representative") has all authority to represent the members in entering into the Travel Contract, and will conduct transactions, etc. related to the Travel Contract with the Contract Representative.

• (2) The Company shall not be liable for any debts or obligations that the Contracting Officer currently owes or is expected to owe in the future to the Members.

• (3) The Contracting Officer shall submit a list of the members by the date determined by the Company after the conclusion of the contract. The Contracting Officer shall obtain the consent of the members themselves regarding the provision of information to third parties pursuant to Section 9.

• (4) If the Contracting Person does not accompany the party or group, after the start of the trip, a member selected in advance by the Contracting Person will be deemed to be the Contracting Person.

• (5) If the person responsible for the contract requests a change in the members of the tour, the Company will comply with such request to the extent possible. Any increase or decrease in the tour expenses resulting from such a change shall be borne by the members of the tour.

• (6) The client is responsible for managing the tour themselves, but the Company will provide tour conductor services upon request of the contracting party, upon receipt of the prescribed tour conductor service fee. In principle, the tour conductor's services will be those necessary to carry out group activities according to the predetermined travel itinerary. The tour conductor will perform such duties in accordance with the instructions of the contracting party. In addition, the tour conductor's working hours will, in principle, be from 8:00 to 20:00.

8. Our Liability, Compensation for Damages and Disclaimer

[Travel arrangements]

• (1)

• Our liability and compensation for damages

• In the course of fulfilling the travel contract, if we or our travel agent cause damage to a customer through intentional or negligent acts, we will compensate for the damage. However, this only applies if the claim is filed within two years from the day after the damage occurred. In addition, for damage to baggage, if you notify us within 14 days from the day after the damage occurred, we will compensate up to 150,000 yen per traveler (except in cases where the damage is due to intentional or gross negligence on the part of our company).

• (2)

• Disclaimer

• The Company shall not be liable for compensation under the preceding paragraph if the Customer suffers damage due to, for example, the following reasons:

a. Damages caused by natural disasters, war, riots, orders from government agencies, fires, or suspension of services provided by transportation or accommodation providers.

B. Food poisoning

C. Damage caused by the customer's own willful or negligent acts

D. Damages caused by other reasons beyond the control of our company or our agent.

• (3) Customer Responsibilities

• A. If the Company incurs damage due to the customer's intentional or negligent acts, the Company will seek compensation from the customer.

• If the Company determines that a customer has acted in violation of these terms and conditions, has used this website fraudulently or illegally, or has not entered true and accurate data, the Company may cancel any outstanding reservations without prior notice and may refuse to allow the customer to use this website in the future. Furthermore, the Company shall not be obligated to disclose the reasons for such cancellation.

• C. The customer shall be liable to compensate the Company for any damages (including any fees paid by the Company to the arranged party, etc.) incurred by the Company as a result of the acts set forth in C. above.

• [Travel Consultation]

• (1) Our Responsibilities and Disclaimers

• If, in the performance of the contract, the Company causes damage to the traveler due to its willful misconduct or negligence, the Company will compensate for the damage, provided, however, that notification is made within six months from the day following the occurrence of the damage.

• We do not guarantee that we can actually arrange the transportation and accommodation facilities listed in the travel plans we have created. Therefore, we will not be liable if you are unable to make a reservation due to full occupancy, etc.

9. Handling of Personal Information

• (1) When accepting a travel application, we will obtain certain personal information from you. You are free to choose which personal information to provide to us, but if you do not provide all or part of your personal information, and we are unable to contact you or to take the necessary steps to arrange travel services and receive those services, we may be unable to accept your application or request.
  The travel agency manager will handle the personal information acquired on behalf of the personal information manager.

• (2) In addition to using the personal information obtained in the preceding paragraph to contact you, we will provide the personal information obtained in the preceding paragraph and personal data related to your flight number to transportation and accommodation facilities, insurance companies, government agencies, souvenir shops, etc., by sending it in advance by electronic means, etc., to the extent necessary to arrange travel services for your trip, process the receipt of those services, and facilitate your shopping at souvenir shops at your travel destination.In addition, we may use your personal information obtained in the preceding paragraph, as well as your website browsing history, purchase history, and behavioral history when using apps provided by our company, for the following purposes: (1) to inform you of products, services, and campaigns from our partner companies; (2) to request your opinions and impressions after participating in a trip; (3) to request you to fill in a survey; (4) to provide special services; and (5) to compile statistical data.

• (3) In case of illness or accident during the trip, we may ask for personal information of the person you contact during the trip. This personal information will be used when we deem it necessary to contact the person you contact in the event of illness or accident during the trip. You will obtain the person's consent to provide their personal information to us.

• (4) We may outsource to a third party some or all of the work of handling personal information obtained under this paragraph (1) in the case of travel arrangement agency services, itinerary management services such as tour conductor services, and mediation services at airports, etc. In such cases, we will select the outsourcing company in accordance with our standards and entrust the personal information to them after entering into a confidentiality agreement.

• (5) We will share with our group companies the minimum amount of personal data we hold about you that is necessary to contact you, such as your name, address, telephone number, or email address. These group companies may use this information to provide business information about their respective companies, simplify customer applications, provide information about events, and ship purchased products.

• (6) We will promptly respond to any requests from customers for notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or recording of provision to a third party.

Appendix

Cancellation and refund fees for transportation and accommodation facilities

1. JR

(Note)

Discounted tickets have individual handling fees. Please ask a member of staff.

If the unused operating distance of your ticket exceeds 100 kilometers, you can get a refund even after the trip has already begun, as long as it is within the validity period (however, there are certain conditions). For more information, please ask a member of staff.

Please ask a staff member about bus ticket refund fees.

2. Aviation

(Refunds will only be given within 10 days of the expiration date or the day after the ticket expires in exchange for the ticket.)

When refunding a ticket with a reserved seat, refund and cancellation fees will be charged according to the terms and conditions and regulations of each airline depending on the time of cancellation. Please ask a staff member for details.

(Note) Some discount fares are determined separately. Please ask a member of staff for details.

3. Transportation services other than JR and airlines (private railways, buses, ferries, etc.)

Cancellation fees are subject to the terms and conditions of each transportation company. (Cancellation fees include consumption tax.) Refunds are only available within one month of the date of issue or use.
In principle, please contact the store where you purchased the ticket (unless otherwise specified in the terms and conditions of the transportation company indicated on the ticket).

4. Accommodation

(1) If you cancel your application, you will be charged a specified cancellation fee. If you have an accommodation confirmation or similar document, we will refund the remaining amount after deducting the cancellation fee and travel agency handling fee from the tour price. If you have applied for a tour with payment on-site, and you cancel or change the booked accommodation for your own reasons, or if you do not show up, we will bill you on behalf of the service providing accommodation for any cancellation fees, etc. that you are required to pay to the service providing accommodation.

(2) Refunds will be processed at the branch that issued the accommodation confirmation certificate, within one month of the date of issue or the date of use.

(3) Cancellation fees vary depending on the accommodation facility. Please ask the staff for details.

Information about accommodation fees

Our company categorizes accommodation fees according to the tax treatment below. Please check the details on the document when purchasing.

(1) If the amount column of your accommodation confirmation or other document states "tax, service charge, etc. included," the amount includes the basic accommodation fee, service charge, and consumption tax on these, and the breakdown of these amounts will be clearly stated in the comments section. If there are other taxes (e.g., bathing tax, Tokyo accommodation tax), please pay them at the local accommodation facility.

(2) If the price column on your accommodation confirmation says (taxes not included, service charges included), the price includes only the basic accommodation fee and service charge. Taxes (consumption tax, bathing tax, etc.) should be paid at the local accommodation facility.